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Our Legal Terms and Account Policies

mariatogell operates under clear legal terms that govern your account, your data, and every transaction you make through DANA, OVO, or GoPay. Access to our platform depends on local law and is available only where eligible under your region's regulations.

Account TermsPrivacy PolicyTransaction RulesData RightsJurisdiction Notice
mariatogell Our Legal Terms and Account Policies
DATA AND SECURITY

How We Protect Your Account and Data

Security and data handling are not afterthoughts here. Every account is protected with OTP verification at login, and sensitive actions — like changing your linked DANA or OVO wallet — require re-authentication. We keep your data only as long as your account is open or as local law requires, and we do not sell it.

Data Retention We hold your account data for the duration your account is active. After closure, data is retained only as long as required by applicable Indonesian regulations, then deleted.
Cookie Policy We use session cookies to keep you logged in and analytics cookies to improve the platform. You can manage cookie preferences from your browser settings at any time.
Account Security Login is protected by OTP sent to your registered number. Changing your linked payment wallet — DANA, OVO, or GoPay — requires identity re-verification before the change takes effect.
Data Request Rights You have the right to request a copy of your personal data or ask us to correct inaccurate records. Submit requests through account support with your registered account ID.
LEGAL CONTACT

Reach Us for Legal and Policy Questions

If you have questions about your rights under our terms, want to request data access, or need to report a policy concern, our support team handles legal queries through the channels below. We aim to respond to formal data or account requests within a reasonable timeframe.

Live Chat Open the chat window from your account dashboard for direct policy questions. Available around the clock for account and legal query routing.
Email Support Send formal data access or account deletion requests to our support email. Include your registered account ID for faster handling.
Account Help Centre The Help Centre covers common legal questions — account closure, data retention periods, and how to dispute a transaction decision.

Common Legal Questions Answered

Real questions from account holders about how our terms apply to their data, payments, and account rights.

We collect your name, contact details, and the wallet identifier you use — DANA, OVO, or GoPay — to process transactions. No unnecessary data is collected beyond what account operation requires.

Yes. Submit a data access request through our support email with your account ID. We will compile and send your data summary within the timeframe required by applicable law.

Contact support via live chat or email to initiate account closure. After closure, your data is retained only as long as local regulations require, then permanently removed from our systems.

No. Your DANA, OVO, or GoPay transaction data is used only to process your deposits and withdrawals. It is never passed to advertisers or unrelated third parties.

Access depends on local law and eligible regions. If availability changes in your area, we will notify you via your registered contact and explain your options for account closure and fund retrieval.

Open a support ticket through live chat or email, referencing the transaction date and your account ID. Our team reviews disputes and responds with a decision based on our recorded transaction logs.