Reference

Terms Conditions That Govern Your Account

These terms set out the rules that apply when you open an account, make deposits through DANA, OVO, or GoPay, and access any part of the mariatogell lobby.

Applies to all account holdersCovers DANA, OVO, GoPay transactionsJurisdiction-dependent accessAccount security obligationsSubject to change with notice
mariatogell Terms Conditions That Govern Your Account
KEAMANAN DAN DATA AKUN

How We Handle Your Account Data and Security

Account Data Retention

We retain your account data for as long as your account remains active and for a period after closure as required by applicable local regulation. You may request a summary of stored data via the Help Centre.

Cookie and Session Policy

We use session cookies to keep you logged in across your mobile browser and to remember your preferred wallet — DANA, OVO, or GoPay — at the deposit screen. You can clear cookies at any time through your device settings.

Account Security Steps

Every login triggers an OTP sent to your registered mobile number. If you suspect unauthorised access, lock your account immediately from the security tab and contact live chat to initiate a full account review.

Requesting Changes or Corrections

To update personal details, correct a registered wallet number, or request removal of stored data, submit a verified request through the Help Centre. Identity confirmation is required before any change is processed.

HUBUNGI TIM KAMI

How to Reach Us About These Terms

Live Chat Reach our account support team directly through the live chat window in your dashboard. Available around the clock for questions about terms, account status, or transaction disputes.
Email Support Send detailed term-related queries or formal objections to our support email. We aim to respond within one business day, with a reference number issued on receipt.
Account Help Centre The Help Centre inside your account covers common terms questions — wallet verification steps, account suspension rules, and how to request a data review without contacting support.

Common Questions About Our Terms

These are the questions we hear most often about how our terms work in practice — covering your rights, your account data, and what to do if something needs to change.

Access depends on local law in your region. We confirm eligibility at account registration based on your location. Where local law does not permit access, the account creation step will reflect that.

We retain transaction records and identity verification data for the period required by applicable local regulation after closure. You can request a copy of your stored data through the Help Centre before or after closing.

Open a dispute through live chat within 48 hours of the transaction. Provide your transaction reference number and the wallet used. Our team will review the record and respond with a resolution or next step.

We notify account holders of material changes via the registered email or an in-account notice before the update takes effect. Continued use of your account after that date constitutes acceptance of the revised terms.

You have the right to request access to, correction of, or deletion of your personal data, subject to our retention obligations under local law. Submit a verified request through the Help Centre to start the process.

Wallet details linked to your account are stored with encryption and are only used to process your withdrawal requests. We do not share wallet numbers with third parties outside of the payment processing flow.